Privacy Policy
This policy explains what personal data The Gentry collects, why we collect it, and what rights you have over it under the Data Protection Act, 2019 (Kenya).
What we collect
- Order details — your name, phone number, email address and delivery address, collected when you check out.
- Order contents — the products, quantities and totals you bought, and your chosen delivery and payment method.
- Technical data — basic analytics such as pages visited and approximate region, used to improve the site.
We do not collect or store card numbers or M-Pesa PINs. Payments are handled by the payment provider.
Why we use it
We use your data only to process and deliver your order, to contact you about that order, to handle returns, and to meet our record-keeping obligations. We will only send you marketing messages if you ask us to, and you can opt out at any time by replying to any message.
How long we keep it
Order records are kept for as long as we need them for accounting and warranty purposes, then deleted. You may ask us to delete your details sooner where we are not legally required to keep them.
Your rights
Under the Data Protection Act, 2019 you can ask us to give you a copy of your data, correct it, delete it, or stop using it for a given purpose. To exercise any of these rights, WhatsApp 0711 989 074. We respond within 30 days.
Changes to this policy
If we change this policy we will update the date below. Material changes will be announced on this page.
This policy is provided in good faith and should be reviewed by a qualified advocate before you rely on it commercially.
Last updated 2 November 2026